Added-Value Package
SOPERA ASF open-source solutions not only benefit large companies but small and medium-sized ones as well. SOPERA ASF Enterprise Edition comes with a support package – available as Standard, Silver or Gold - that is specifically designed to meet the precise needs of companies, regardless of size.
Keeping Quality High
SOPERA’s tiered support takes in everything from basic services through to support for business critical systems. No matter what package they opt for, users profit from the same consistently high levels of support - something which is ensured by standardized processes and a dedicated support team with a proven track record of maintaining large-scale installations. With these services, SOPERA has raised the bar considerably – and not just in world of open source.
Quick Response Helpdesk
The SOPERA helpdesk, which can be reached via email, phone or fax, represents the first point of contact for subscribers. Helpdesk staff provide customers with expert-level support, delivering prompt solutions to complex queries. Response times are very low with Standard level support taking less than a day, Silver under four hours and Gold under two.
Always Up to Date
SOPERA subscribers are always up to date, with Enterprise Edition users receive free SOPERA ASF updates, service packs and upgrades - all of which have been comprehensively tested for compatibility. This "software subscription" provides SOPERA users with a convenient way of operating existing installations securely and efficiently at maximum performance.
