Tailor-Made Service
Open source enables companies and organizations to make significant savings on operational expenditure. Additional efficiency and security gains can be realized using SOPERA’s tailored support services. Taking in everything from basic training in SOPERA ASF through to 24x7 support, SOPERA has a made-to-measure solution for every need.
Tailored Modules
Regardless of whether SOPERA ASF is implemented across an entire company or on a smaller scale, SOPERA service and support offers users a decisive advantage when it comes to security and efficiency. Tailored modules ensure rapid knowledge transfer to users and support the successful implementation of integration and migration projects as well as the smooth operation of SOPERA ASF.
Enterprise-Level Service
From training through to 24x7: SOPERA service modules are characterized by high standards of quality and professionalism. SOPERA boasts extensive experience in the operation of large and mission-critical integration platforms. Users profit directly from this knowledge - both through standardized and reliable processes as well as through individual, project-specific consultation.
Integrated Support Package
SOPERA ASF Enterprise Edition subscribers get automatic access to tiered support packages. And, regardless of whether it’s for basic services or 24x7 support for mission-critical applications, very fast response times can be achieved using either the standard, silver or gold support packages. One-to-one dedicated assistance is provided by expert staff from the SOPERA helpdesk.
Individual Consultation
To ensure the successful deployment of SOPERA ASF, experts from SOPERA’s Professional Service Team collaborate with customers to create optimum solutions. SOPERA also operates a certified network of reputable partners to meet the demands of larger-scale projects. What is more, the SOPERA training program ensures that client staff develop the necessary know-how as quickly and efficiently as possible.
Community Support
Users and developers also have access to additional free support services. This includes comprehensive SOPERA ASF documentation available free from the SOPERA Documentation. Plus, additional Community Services are accessible through the SOPERA Forum – at which users can discuss general installation, development and operation issues with SOPERA specialists.
Developer Support (Basic)
The SOPERA Support Center offers technical support for developer teams with guaranteed response time during normal business hours. SOPERA operates a professional online helpdesk and offers pre-paid support packages. Each package contains an individual number of support requests, which can be used by the developer’s requirement. Developer Support also covers development of individual bug fixes.
